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A member must be vigilant in service to constituents and case work, aka constituency service , and must set standards for congressional office staff in ensuring quick and responsive attention to mail,phone calls, visits, and other contacts. Case work refers to helping individuals or small groups of constituents, including local governments ,in their dealings with federal government agencies . How well a member conducts case work can be key to reelection . A congressional office may perform advocacy or refferal functions for as many as several thousand cases a year, ranging from tracking down missing social security checks to expediting a passport application to clearing up Immigration cases .

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Q: How does casework affect members attention to legislation?
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