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What is the main points of agreed procedures for handling complaints?
Wiki User
∙ 11y ago
The Complaints policy is a
recorded and documented
procedure that is available
The complainant is listened
to and respected
The Complaints Policy is
time-based and the
complaint is dealt with in a
documented time-frame
Complaints are normally
dealt with by nominated
members of staff
The procedure is clear
There may be both formal
and informal options
Wiki User
∙ 11y ago
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